What is Report + Support?
Report + Support is the university’s online reporting tool for bullying, harassment, discrimination, sexual violence and hate crime. You can report issues anonymously, or by providing contact details enabling an adviser to contact you to discuss. The introduction to the form provides further information on where to go if you prefer to report in person.
Report + Support is also home to information about internal and external support, policies and procedures and campaigns.
Who can make a report?
The Report + Support tool is open to anyone. Regent’s University London students and staff, alumni, and members of the public can all use this tool to report.
If you are looking for information on making a complaint, please see Academic Regulations & Policies | Regent's University London
Who are the administrators on the system?
The University Governance office will receive all reports and share with:
Head of HR Operations – for staff reports
Head of Student Experience & Wellbeing - for all other reports
What is the difference between ‘Tell us anonymously’ and ‘Tell us with contact details’?
When you ‘Tell us anonymously’ you will not be asked for contact details. Therefore, Regent’s does not know who has made the anonymous report and cannot make contact to discuss support and report options. If someone wants more information on support options or is considering informal or formal options to address a concern, they should select ‘Tell us with contact details’ which will enable them to speak with an adviser.
What happens after I report with contact details?
If you are a student reporting, you will be contacted by a Student Experience Officer who works in a student facing/supporting role. If you are a staff member reporting, you will be contacted by an adviser in HR who works in a staff facing/supporting role. The administrators (see above) assign each case to an appropriate advisor.
The advisor receives an email notification that a case has been assigned to them – no identifiable information is provided within this email alert. The advisor then logs into Report + Support to access the information provided using their personal login details. The advisor then contacts the person who has made the report, and they arrange a meeting to discuss the report.
What are the options for informal or formal action?
No formal proceedings will be automatically initiated from a Report + Support entry., Tthe individual will be contacted about their report if contact details are provided and an advisor will discuss informal or formal actions which may be taken with them.
For students this may include informal actions such as, class changes, no-contact arrangements, warnings, or formal routes such as investigation under the Student Misconduct Procedure.
For staff, this may include informal actions such as work adjustments, mediation, or formal routes such as raising a grievance or disciplinary action under the relevant professional services and academic procedures.
When can I expect to receive a reply to my report?
If you have provided your name and contact details, then you will receive a response from an adviser initially within five working days. If you are in an emergency and need an urgent response or support, then please check the list of emergency support contacts link to page
I need some urgent support – who can I contact?
If you are in immediate danger, or are in an emergency and need an urgent response and support, please contact one of the support services below:
If it is an emergency, please call 999 for police or ambulance services.
You can contact the police for non-emergency advice via the website (Home | Metropolitan Police) or by calling 101.
Campus Security is also available 24/7 by calling 7777 (on campus) or dialling 0207 7487 7700 (off campus) and informing them of the situation.
Out of hours support for students and staff can be found here:
Students: 24/7
Spectrum Life Regent’s students can access 24/7 mental health support and counselling through Spectrum Life
WhatsApp: text 'Hi' to 07418 360 780
Phone (UK) 0800 0318227
Phone (international) 00353 1518 0277
Student portal: https://regentsuniversitylondon.spectrum.life/login?org=RegentsU
Staff: Employee Assistance Programme
What happens when someone makes an anonymous report?
The report will be viewed by one of the administrators (see above). The administrators will first review the report to identify any risks that relate to duty of care. If no immediate risk is identified, no further, direct action will usually be taken. However, depending on the nature of the report and details provided, HR or Student Wellbeing Services may be able to make some type of targeted intervention. For example, if the incident took place on campus where CCTV may be available, they may look to review this.
If a member of staff chooses to report anonymously, they are still able to communicate through the same anonymous reporting link if they would like to share additional information about a specific incident. If a member of staff has chosen to report anonymously and would like to access any replies to their report, they will need to continue using the same link – no notifications will be received.
What action can you take from anonymous reports?
Information provided within anonymous reports will be used as statistical data to understand what is happening and to inform proactive prevention work. The relevant roles or teams will work with areas identified to address any concerning trends. For example, if there was a trend on incident type, they may look at training interventions.
What information (and how much) will I be asked to share?
You will be asked to tick an option which best describes the behaviour you have experienced or witnessed. You can answer ‘I’m not sure’. You will be asked whether the incident happened to you, or someone else. You will be asked to indicate who you are/ who has experienced this incident e.g., student, staff member, alumni, or a member of the public. You will be asked where the incident took place and who you are reporting e.g. student, staff. For all of these there will be a ‘Prefer not to say’/’I don’t know’ option.
We will ask some other questions which help us identify and address reporting patterns, but they are optional. You will also be asked optional demographic data questions.
There will be an optional text box where you can type in a description of what has happened, this can be as brief or detailed as you like.
If you are reporting with contact details, you will be asked to fill in contact details at the end.
What if I don't know the name of the person I want to report?
You can still make a report if you don't know the name of the person(s). Provide as much information as you can – this could include a description of how you know the person(s), for example, as a member of your class group, or someone you regularly see in the same place on campus / in halls.
Will the information I share be kept confidential?
The information provided in this form will be kept confidential and stored securely.
Your identity and other personal data will be disclosed within the University on a need-to-know basis only and will not be disclosed to any third parties without your consent unless there are legitimate reasons requiring us to do so – for example, where the information you have provided highlights a potential risk to an individual or relates to a possible criminal offence. In these circumstances, we may disclose the information to the police and/or other members of staff within Regent’s University London.
Please note reports received on Report + Support that detail something that relates to a possible criminal offence, for example a sexual assault, will not be automatically disclosed to the police and/or other members of staff within the University. Decisions on whether information will be shared will be determined based on statutory duties including safeguarding, and potential risks to individual/s.
In situations where there are legitimate reasons requiring us to disclose this information, the University will do its best to keep you, as the reporting person, informed of these actions.
Will the person(s) I am reporting be told?
Your report will not be disclosed to others without your consent unless there are legitimate reasons requiring us to do so (see FAQ on ‘Will the information I share be kept confidential?’) The advisor will discuss this with you in more detail.
Upon meeting with the advisor, if you determine you would like there to be a ‘no-contact’ agreement sought with the reported person, then the reported person would be informed of the report whilst the advisor seeks to implement this.
Does reporting to Regent’s University London mean that I shouldn't report to the police?
Any experience of sexual violence, harassment or hate crime can be reported to the police. Incidents can be reported to the police and the University.
Reporting to the police and to Regent’s University London are entirely separate processes with different procedures and different possible responses and outcomes.
What if I'm not sure if the matter is serious enough to report?
This is a common and natural response to experiences of bullying, harassment, discrimination, hate crime and sexual violence. If someone else’s behaviour has left you feeling uncomfortable, confused, threatened, scared or violated, then it is likely that what they did wasn’t okay. If you feel in any way that your experience was a form of discrimination, sexual violence, hate crime, bullying or harassment we would invite you to make a report so that we can respond appropriately.
Is there a time limit on reporting?
There is no time limit for you to report any experience of sexual violence, discrimination, hate crime, bullying or harassment that you experienced or witnessed. The University takes all reports extremely seriously and will investigate to the best of our ability, no matter when an incident took place.
What do you do with the data gathered from advisor reports?
The data collected from Report + Support is used to produce anonymised termly and annual reports. These reports may include the number of cases, most reported types of incidents and location. Data gathered from anonymous reports will also be used as part of these insight reports.
How secure is the data and information sent through the system?
Data held on Report + Support is GDPR compliant and further information about how data is collected and stored is outlined in the Privacy Notice. The system has been security tested by both the developer, Culture Shift, and by Regent’s University London.
How long is data sorted on the system?
We will only retain personal data for as long as necessary to fulfil the purposes we collected it for. We will keep records of reports one year from case closure on the Report + Support system. All personal data will be kept according to the University Information Management Retention Framework.
How do I make a complaint?
If you are a student and you wish to make a complaint about any aspect of your experience at Regent’s University London, you should follow the Student Complaints Policy . This lays out the formal and informal steps that you can take. It covers both academic and administrative matters.
If you are a staff member, or visitor, who would like to lodge a complaint, please refer to the grievance procedure or contact your HR partner directly.